Thirty free on hold messages for offices, clinics, law firms, dealerships and home service businesses. Swap the brackets for your details, then record them or turn them into finished audio.
An offer, an answer or a reassurance. A caller half-listening while they wait will not retain a list, so split it across the rotation.
That reads in about 12 to 30 seconds at roughly 150 words per minute. Read it aloud with a timer, because scripts run longer spoken than they look on the page.
Use short sentences and contractions. Spell out numbers the way they should be spoken, and say web addresses slowly. Avoid “your call is important to us” unless you follow it with something useful.
Last season’s offer tells callers nobody is paying attention. Put a calendar reminder on anything dated, and review the whole set each quarter.
Pick one script from each row, and put 20 to 40 seconds of music between messages. Use one voice and one music bed throughout, so it sounds like a single production.
| Order | Message | Its job |
|---|---|---|
| 1 | Thanks for holding | Tells the caller they are in the right place. |
| 2 | Promotion | Puts your current offer in front of an interested caller. |
| 3 | Thanks for holding | Reassures again, with different wording. |
| 4 | FAQ or self-service | Answers the likely question, or offers a faster route. |
| 5 | Offer a callback | Gives people on a long hold a way out. |
The reassurance that holds a rotation together. Play one of these between every promotional message, so callers hear a human-sounding voice every 30 to 60 seconds.
Everyone on hold already called you, so this is the warmest audience you have. Promote one thing per message, and take it down the day the offer ends.
Answer what callers were about to ask. Some calls resolve themselves, and the rest start with less back and forth.
Dated messages are the ones that go stale. Set a reminder for the day each one needs to come down.
Keep it calm and general. Never mention a patient, a condition or anything else specific on hold, and put emergency guidance first.
Dental callers are often anxious or in pain. A warm, unhurried voice over a soft music bed suits these best.
Calm and authoritative. Describe the kinds of matters you handle, avoid promising outcomes, and check the wording against your state bar's advertising rules.
Callers are often comparing options or need help now, so point them at the fastest route: a service booking, or the current inventory online.
HVAC, plumbing, roofing and electrical callers usually have a problem right now. Reassure first, then explain how the visit works.
Paste a script into the on hold message maker, pick one of 100+ AI voices and a licensed music bed, and download the mixed MP3 or WAV for your phone system. A five-message rotation costs about $2 in credits, with no subscription or contract, and credits never expire.
Need the message callers hear when nobody answers? See these voicemail greeting scripts. Advertising on air instead? Start from these radio ad script templates.
Aim for about 30 to 75 words per message, which reads in about 12 to 30 seconds at a natural pace of roughly 150 words per minute. Leave 20 to 40 seconds of music between messages, so callers aren't talked at for the whole wait.
A rotation of 3 to 6 messages covers most hold times without repeating too quickly. A simple set is one thanks-for-holding message, one promotion, one FAQ answer and one self-service pointer, with the reassurance repeated between them.
Reassure callers that they haven't been forgotten, then give them something useful: an offer, an answer to a common question, or a faster way to get what they need. Keep to one idea per message and use your business name.
Yes. Every script on this page is free to copy, edit and use. Replace the bracketed placeholders with your own details, and check anything regulated, such as legal or medical wording, against the rules that apply to you.
Paste it into the on hold message maker, choose a voice from 100+ AI voices and a licensed music bed, then download the mixed MP3 or WAV and upload it to your phone system. Each voiceover costs one credit, $0.39 with the 100-credit pack, with no subscription.
Playing commercial radio or streaming music on hold typically requires separate music licensing. The music beds in AI Jingle Maker are royalty-free and include a commercial license, so you can use them on your phone system.